Robert has demonstrated significant accomplishments in developing academic strategies, managed care solutions and continuous performance and quality improvement. He is a Lean green belt and has trained and mentored dozens of physicians and other professionals in the Lean methods.
- Adjunct Associate Professor, Tufts University School of Medicine
- Medical Consultant, TJX Company
- Vice President, Medical Affairs, Eastern US, Kindred Healthcare
- B.S., Molecular Biology, University of Wisconsin-Madison
- M.D., University of Massachusetts Medical School
Robert Klugman, MD, FACP, FACMQ, has nearly three decades of experience as a practicing physician and physician executive providing consultation as a Physician Executive / Consultant in diverse corporate, academic, managed care and hospital system environments. Dr. Klugman has demonstrated significant accomplishments in developing academic strategies, managed care solutions and continuous performance and quality improvement. He is a Lean green belt and has trained and mentored dozens of physicians and other professionals in the Lean methods.
Dr. Klugman was a private practicing physician, associated with a community hospital for 15 years. Subsequent to UMass Memorial Health Care purchasing his practice, Bob became the Chief of General Medicine, then Chief of Community Internal Medicine, responsible for integrating over 150 community primary care physicians with the academic practices at UMass. In moving to a position of Chief Quality Officer, Bob developed a system-wide quality and performance improvement program, generating standards of care for the multiple hospitals in the system (academic medical center and community hospitals) and physician practices — winning a number of awards for the system. Bob established both the Office for Clinical Integration (focused on value-based care) and the Center for Innovation and Transformational Change, which has spearheaded process improvement through education and expertise in advanced analytics, modeling, and systems based care.
He served as the Medical Director for Managed care for the UMass Memorial system for the last several years of his tenure. His responsibilities included acting as the lead physician in contracting with payers, developing registries, data warehouses and establishing quality and performance metrics, as well as helping to drive their improvement across the practices. In this role he was responsible for over 25 million dollars in pay for performance dollars, as well as managing the Blue Cross Blue Shield of MA Alternative Quality Contract, and other quality, patient experience and performance payer metrics.
Dr. Klugman received his undergraduate degree from the University of Wisconsin and his medical degree from the University of Massachusetts Medical School. He completed his residency at UMass Hospital and Worcester Memorial Hospital and is board certified in internal medicine.